Customer Service in a Wireless World

It’s been several news cycles since the Sprint 1000 story hit the wire. If you’re not familiar with the story, Sprint Nextel terminated 1000 customers who called customer service too often. The customers were notified by letter and given one month’s notice to find another cellular solution. Having been a Customer Service Manager for a […]

The World Might Have Changed A Bit Today

No, I’m not going to continue to exhaust the internets with pictures and specs of the iPhone announced today at MacWorld. I think it’s a pretty impressive device, and I do think it will revolutionize the industry. I was hoping for an announcement for a new iPod, maybe with a bigger screen or some sort […]